Terms of Service

 

1. Introduction and Scope
This Service Policy applies to all services provided on our website, including product browsing, order management, payment, delivery, and after-sales services. By using this website, you agree to and accept all terms and conditions outlined in this policy.

2. User Accounts and Website Responsibility
When creating an account or placing an order, you are required to provide accurate, truthful, and up-to-date information and to safeguard your account details and login credentials. If you notice any unusual or suspicious activity, please contact us immediately.
We reserve the right to suspend or terminate user accounts in the event of a violation of these terms.

3. Products, Stock, and Pricing
We strive to ensure the accuracy of product descriptions, stock availability, and pricing; however, such information may be subject to updates or adjustments. If necessary, corrections may be made prior to order confirmation.
All displayed prices include applicable taxes, and no hidden fees will be charged.

4. Orders and Payment
An order becomes valid once payment has been successfully confirmed. We support secure payment methods such as Visa and MasterCard, and all transactions are processed through encrypted systems.
If you experience any issues during payment, please contact our customer service team promptly.

5. Delivery Policy (Verzendbeleid)
We (VerdeAuraHome) currently deliver within UK only.

Order processing time: 1–3 business days;
Shipping fee: £9.99 for orders below £60;
Free shipping for orders of £60 or above;
All prices are tax-inclusive;
Estimated total delivery time: 6–12 business days.

For further details, please refer to our Delivery Policy.

6. Cancellation Policy
Within 48 hours: You may request order cancellation. Once approved, refunds will be processed within 1–5 business days.
After 48 hours: If the order has already been prepared or dispatched, cancellation is no longer possible. You may apply for a return after receiving the goods.

7. Returns and Exchanges Policy
You may request a return or exchange within 30 days of receiving the product.

Return conditions:
The product must be unused and in its original packaging;
Proof of purchase is required;
Full refunds are available for defective, damaged, or incorrectly shipped items;
For returns without valid reasons, return shipping costs are borne by the customer.

Exchange conditions:
Requests must be made within 30 days;
The product must remain in good condition;
For exchanges due to shipping damage or incorrect delivery, all related costs will be covered by us;
Replacement items will be dispatched within 1–3 business days after approval.

Return and exchange process:
Contact us by email with your order number and relevant photos or videos;
We will respond within 1–2 business days with instructions;
Return the item and retain the shipping receipt;
Once the inspection is complete, we will notify you of the result by email.

Refunds:
Approved refunds will be processed within 1–5 business days, with no additional charges.

8. Refund Policy
Refunds will be issued to the original payment method and processed within 1–5 business days after return confirmation.

9. Disputes and Applicable Law
In the event of a dispute, both parties shall first attempt to resolve the matter amicably. If no resolution is reached, the dispute shall be submitted to the competent courts of Belgium. We comply with all applicable laws, including GDPR.
Users will be notified of any significant changes to this policy.

10. Privacy and Personal Data
We strictly process personal data in accordance with GDPR and use it solely for lawful purposes such as order fulfillment, website optimization, and customer service.
Please refer to our Privacy Policy for more details.

11. Intellectual Property
All content on this website is protected by copyright law and may not be used without authorization.

12. Limitation of Liability
While we make every effort to ensure website stability and reliability, we are not liable for indirect losses caused by technical issues or external, uncontrollable factors.

13. Policy Amendments
We reserve the right to amend this policy at any time. Continued use of the website constitutes acceptance of the latest version.

14. Contact Information

Address: 25 TIMMY LN,COLONIAL BEACH,VA 22443-3724,United States

Customer Service Phone: +1 (757) 796-6702

Customer Service Email: team@tavisfera.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)