GDPR

 

1. Information We Collect
When you visit our website or place an order, we may collect the following information:

Basic identification details, such as your name;
Contact information, such as your email address and phone number;
Delivery information, such as your shipping address;
Order and payment-related information;
Information you voluntarily provide during customer enquiries or communications.

2. Purpose of Information Use
We use your personal information only where necessary and reasonable, including for the following purposes:

To process and complete orders;
To arrange delivery and provide customer support;
To respond to your enquiries and service requests;
To ensure the proper operation of the website.

3. Data Storage and Security
Personal information is stored and protected using appropriate security measures.
Information is retained only for as long as necessary to provide our services.

4. Your Rights
You have the right to:

Access or correct your personal information;
Request the deletion of personal information that is no longer required;
Withdraw consent previously given;
Contact us regarding any data-related matters.

5. Legal Basis for Processing (GDPR)
We process personal information in accordance with GDPR principles, based on the following legal grounds:

Performance of a contract, for order fulfilment and related services;
Explicit consent, for necessary communication and contact;
Compliance with record-keeping and operational requirements;
Legitimate interests, for improving user experience and preventing misuse.

6. Policy Updates
This policy may be updated when necessary. Any changes will take effect immediately upon publication on the website.

7. Contact Information

Address: 25 TIMMY LN,COLONIAL BEACH,VA 22443-3724,United States

Customer Service Phone: +1 (757) 796-6702

Customer Service Email: team@tavisfera.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)