Order Cancellation Policy

 

1. Conditions for Order Cancellation
We understand that you may occasionally need to change your decision. Please review the following conditions regarding order cancellations:

You may request to cancel your order within 48 hours of order confirmation, provided that the order has not yet been shipped.
If more than 48 hours have passed, or if the order has already entered the delivery stage, cancellation is no longer possible. In such cases, you may apply for a return after receiving the package.

2. How to Cancel an Order
To request an order cancellation, please follow the steps below:

Contact our customer service team by email or phone and provide your order number and proof of payment.
Our team will review your request as soon as possible and confirm whether the cancellation has been approved, along with the corresponding refund arrangements.

3. Refund Process
Once your cancellation request is approved, the refund will be processed within 1 to 5 business days and returned to the original payment method used for the purchase. The exact time for the funds to appear in your account depends on your bank’s processing speed. We will make every effort to expedite this process.

4. Contact Information

Address: 25 TIMMY LN,COLONIAL BEACH,VA 22443-3724,United States

Customer Service Phone: +1 (757) 796-6702

Customer Service Email: team@tavisfera.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)