Ordering Guide

 

1. How to Purchase
You may browse our website and select your desired products. The purchasing process is as follows:
Select the product and click “Add to Cart”;
Review the items in your cart and click “Checkout”;
Enter your delivery address and contact details;
Choose a payment method and confirm payment;
Once payment is completed, you will receive a confirmation email containing your order number and payment details.

Before submitting your order, please carefully review all information to ensure accuracy.

2. Order Confirmation
Once we receive your payment, the system will automatically generate a unique order number and send you an order confirmation email. Please keep this email for future reference.

3. Payment Methods
We support a range of secure payment methods, including but not limited to:
Credit cards (Visa, MasterCard, etc.)

Your payment information is encrypted and is not stored in full.

4. Payment Security
All transactions are protected by advanced security systems. If you encounter any issues during payment, please contact us promptly for assistance.

5. Pricing Information
All prices displayed on the website include applicable taxes. The total payable amount will be clearly shown before order confirmation, with no hidden charges.

6. Order Processing
Orders are typically processed within 1 to 3 business days after payment confirmation. Once shipped, you may track your order using the logistics notification email. In the event of a delay, we will notify you accordingly.

7. Payment Issues
If a payment fails, please check your bank status or network connection. If further assistance is required, our customer service team is available to help.

8. Invoice
After order confirmation, an electronic invoice or receipt will be sent to you. You may also contact customer service to request one if needed.

9. Refunds
In the event of an order cancellation or an approved return, refunds will be processed in accordance with our relevant policies and are typically completed within 1 to 5 business days.

10. Contact Information

Address: 25 TIMMY LN,COLONIAL BEACH,VA 22443-3724,United States

Customer Service Phone: +1 (757) 796-6702

Customer Service Email: team@tavisfera.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)