Return and exchange policy

 

We are committed to providing reliable products and a pleasant shopping experience.

1. Return Period
You may apply for a return or exchange within 30 days from the date you receive your order.

2. When Can Items Be Returned or Exchanged?
We accept return or exchange requests under the following circumstances:

The product has visible external defects;
The product has quality issues;
The product has an unusual odour or obvious colour difference;
The item received does not match the order;
Returns without reason, provided the item is unused, in new condition, and with intact packaging.

3. How to Return an Item
Please contact customer service and provide your order number, proof of payment, reason for return, and relevant photos;
Once your request is approved, we will inform you of the return address;
Please send the item back and keep the shipping receipt;
After we receive and inspect the item, we will arrange the refund.

4. How to Request an Exchange
Submit the request following the same process as a return and provide the required information;
After approval, please send the item back to us;
Once the item has been inspected, a replacement will be dispatched within 1 to 3 business days.

5. Return Label
A return label is included in the package. Please attach this label to the returned parcel for identification and processing.

6. Refund Timeframe
Once the return has been approved, refunds will be processed within 1 to 5 business days.

7. Return Shipping Costs
For returns due to product defects or incorrect items, return shipping costs will be covered by us;
For returns without reason, return shipping costs must be borne by the customer.

8. Disclaimer
Damage caused by improper use or external factors is not covered. We are not responsible for delays caused by force majeure events.

9. Contact Information

Address: 25 TIMMY LN,COLONIAL BEACH,VA 22443-3724,United States

Customer Service Phone: +1 (757) 796-6702

Customer Service Email: team@tavisfera.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)